Delivery

When will my order ship?

Here’s how it works: you order, we verify your order, process, then we ship.

Orders are picked and packed within 1 business day of receiving your order. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

Where do you ship to?

We ship to many countries globally, which is growing frequently. Please check our checkout page for a list of options or send us an email at letschat@dimplecolor.com.
UAE, Qatar, Oman and PNG customers can only order using DHL Express due to restrictions of deliveries via our standard DHL shipping method.

 

What are your Shipping Charges & Delivery Times?

USA

DHL eCommerce International (6-9 business days) - $9.95 USD [Free over $70]

DHL Express International (3-5 business days) - $19.95 USD [Free over $120]

UK

DHL eCommerce International (5-9 business days) - $9.95 USD [Free over $70]

DHL Express International (3-5 business days) - $19.95 USD [Free over $120]

Rest of World

DHL eCommerce International (8-14 business days) - $9.95 USD [Free over $70]

DHL Express International (3-5 business days) - $19.95 USD [Free over $120]

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via letschat@dimplecolor.com . We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email letschat@dimplecolor.com within 8 hours of placing the order.

Duties & Taxes

International orders shipped outside of Australia with DHL may attract custom taxes and duties upon entry that will need to be paid by the customer.