Shipping policy

When will my order ship?

Here’s how it works: you order, we verify your order, process, then we ship.

Orders are picked and packed within 1 business day of receiving your order. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

Once we receive your order, verification of your prescription takes 1-2 days before your order is processed and shipped. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

USA

DHL eCommerce International (6-9 business days) - $9.95 USD [Free over $70]

DHL Express International (3-5 business days) - $19.95 USD [Free over $120]

Rest of World

DHL eCommerce International (10-14 business days) - $9.95 USD [Free over $70]

DHL Express International (3-5 business days) - $19.95 USD [Free over $120]

Where do you ship to?

Our international site ships to many countries around the world. Please check our options in the checkout page for available countries.

Where do you ship from?

We ship all our orders from our dedicated warehouse in Sydney, Australia 

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via letschat@dimplecolor.com . We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email letschat@dimplecolor.com within 8 hours of placing the order.

Duties & Taxes Not Included

International orders shipped outside of Australia with DHL may attract custom taxes and duties upon entry that will need to be paid by the customer. Please check your local country requirements for import duties and taxes before placing an order. Orders that are rejected due to not paying import duties and taxes will not be refunded.